Our hours of operation for shipping are Monday through Friday, 9 a.m. to 5 p.m. EST, excluding weekends and major Canada holidays. Processing time will require 1-2 business days after you order.
NOTE: During restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time!
Transit times and eventual additional delays will vary based upon a few different factors, including but not limited to:
- Total distance between us and you
- What delivery method you select during checkout
- Shipping Couriers
- Busy Sale Periods
- Credit Card Verification Process
- Incomplete or Invalid Addresses
However, ESTIMATED transit times can vary between 7 and 21 business days. Please note that this time frame is an estimate and not a guarantee.
Orders placed over the weekend or on a public holiday will not be processed until the following business day.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations, include apartment, suite and/or box numbers. We do not take responsibility for the incorrect information.
Once your order has been shipped, we are no longer able to make changes.
If the package is returned non-deliverable or you refuse shipment, you will be held responsible for the original shipping cost, plus the cost of any additional postage due on the return. This amount will be deducted from your refund.
If your tracking information states that your package was delivered and you did not receive it, you must address this with the appropriate carrier (DHL, FedEx, ePacket or USPS). Daily Boons is not responsible for packages scanned as delivered nor will we issue any refunds.
If your order includes multiple items and one of them is out of stock, we will go ahead and ship a partial order and issue a refund for the sold out item.
Original shipping fees are non-refundable.
TAXES AND DUTIES
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions, custom agents may delay delivery of some packages.
NEED IT SOONER? PLEASE EMAIL OR CALL US ABOUT RUSH DELIVERY.
Get in touch with us at git[at]dailyboons.com